Cellular Citi Privacy Policy

Effective Date:July 27, 2026

At Cellular Citi, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, contacting our team, or using our repair services. This Privacy Policy explains how we collect, use, and protect your information. By using our website or services, you agree to the practices described in this policy.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Cellular Citi ("we," "us," or "our") protects customer SMS opt-in information, including phone numbers and consent records. This information is used only for service-related communication, such as appointment reminders, repair updates, order notifications, and customer support.

No mobile information will be given to any external source for promotional/marketing purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

1. Information We Collect

We collect different types of information to provide reliable repair services and maintain smooth communication with our customers.

• Personal Information: We may collect your name, email address, phone number, mailing address, and other details you provide when requesting repair services, contacting our stores, or submitting online forms.
• Device Information: To diagnose and complete repairs, we may collect device-related details such as device brand, model, serial number, IMEI number (when applicable), condition, and repair history.
• Customer Communication Records: We maintain records of customer inquiries, phone conversations, emails, text messages, repair requests, and service-related communication.
• Technical Information: When you visit our website, we may collect technical details such as IP address, browser type, operating system, device information, cookies, and website usage data to improve website performance and user experience.

2. How We Use Your Information

The information we collect helps us provide better service and improve our customer experience.

• To schedule and manage repair services.
• To provide repair updates, appointment reminders, and service notifications.
• To respond to customer questions and support requests.
• To process transactions and maintain service records.
• To improve the performance of the website and bring convenience to the customer experience.
• To prevent fraud, misuse, and unauthorized activity.
• To comply with applicable legal requirements.

3. SMS Messaging & Compliance

• Text Message Program Terms & Conditions: When you opt-in into our message service, you will receive notifications for appointment scheduling confirmation, repair updates, and customer support services to bring convenience.
• Opt-In & Consent: User receives SMS messages only when (s)he provides consent through an available signup form, sends service requests, or other recommended communication methods.
• Opt-Out Instructions: You can stop this service by receiving SMS messages at any time by replying with the word "STOP" to any message received from us. After your request is processed, you will receive a confirmation message, and no additional messages will be sent unless you choose to opt in again.
• Help & Support: For any help, reply with the word "HELP" or contact us directly by calling:
• Main Office: (844) 899-8091
• Pascagoula: (228) 325-1055
• Waveland: (228) 220-7072
• Carrier Information: Rates may apply for messages and data. Wireless carriers are not responsible for delayed or undelivered messages.
• SMS Data Protection Statement: No mobile data or information will be given to any external source or the one that connects for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted.

4. Information Handling

Cellular Citi treats customer information with care and confidentiality. We do not give customer information or use it for purposes unrelated to providing our services.

Information may be used in the following situations:

• Service Support Providers: We may work with trusted service providers that help us operate our business, process payments, maintain website functions, or provide communication support.
• Legal Requirements:We may use customer information when required by law, legal requests, court orders, or to protect the safety and security of our customers and business.
• Business Operations: If business operations change in the future, customer information will continue to receive protection according to this Privacy Policy.

Note:SMS consent records and text messaging opt-in information remain protected and are only used according to applicable communication requirements.

5. Data Security

Cellular Citi uses reasonable security practices to protect customer information from unauthorized access, misuse, or loss.

Our security measures may include:

• Controlled access to customer information.
• Secure systems and business processes.
• Regular updates to website and technology systems.
• Proper handling procedures for customer records.

While we take reasonable steps to protect your information, no online storage or electronic transmission method can guarantee complete security.

6. Your Rights & Choices

• Request access to your personal information.
• Request updates or corrections to inaccurate information.
• Request removal of personal information where applicable.
• Manage your communication preferences.
• You can opt out of SMS messages service by replying with the word "STOP."

To request assistance regarding your information, please contact Cellular Citi.

7. Policy for Children

Cellular Citi services are intended for adults and general consumers. We do not knowingly collect personal information from children under the age of 16.

If we become aware that personal information has been provided by a child without proper permission, we will take appropriate steps to remove the information.

8. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Cellular Citi

Pascagoula:

• Location:1912 Denny Ave, Pascagoula, MS 39567, United States
• Phone: (228) 325-1055

Waveland:

• Location:454 US-90 H, Waveland, MS 39576, United States
• Phone:(228) 220-7072

• Main Office:(844) 899-8091