Cellular Citi Terms & Conditions

Effective Date:July 27, 2026

Thank you for choosing Cellular Citi. By accessing our website, requesting repair services, purchasing products, or visiting any of our locations, you agree to follow these Terms and Conditions. Please read these terms in between the lines so that you get a convenient experience when you are using our website.

1. SMS Messaging Terms & Compliance

Program Description: Cellular Citi’s SMS messaging program provides service-related notifications to customers who have chosen to receive text messages. Messages may include appointment confirmations, repair status updates, pickup notifications, order updates, and customer support communication.

• Cancellation Instructions: We may collect your name, email address, phone number, mailing address, and other details you provide when requesting repair services, contacting our stores, or submitting online forms.
• Support Information: If you experience any issues with our messaging program, reply "HELP" for assistance or contact us directly:
• Main Office:(844) 899-8091
• Pascagoula: (228) 325-1055
• Waveland:(228) 220-7072
• Carrier Liability: Wireless carriers are not responsible for delayed or undelivered messages.
• Message & Data Rates:Charges for sending or receiving messages may apply to you.Message frequency varies depending on your service requests, appointments, and customer communication needs.
• Supported Carriers:Our SMS program is in compliance with many major U.S. wireless carriers and also supports many mobile networks.
• Age Restriction: Customers must be at least 18 years old to participate in our SMS messaging program or have permission from a parent or legal guardian.

2. Service Eligibility and Customer Responsibility

To receive services from Cellular Citi, customers must:

• Provide 100% accurate personal information and also about the device you are having.
• Provide correct contact details for repair updates and service communication.
• Remove device passwords or provide necessary access information when required for testing and diagnostics.
• Create a backup of important personal data before submitting a device for repair.
• Confirm that the device they submitted is legally owned by them.

Cellular Citi is not responsible for personal data loss that may occur during the repair process. Customers should always maintain their own backups before service begins.

3. Repair Policy and Limitations

All repair services provided by Cellular Citi are subject to device inspection and technician evaluation.

• Have severe damage beyond practical repair.
• Present safety concerns.
• Have signs of unauthorized modifications.
• Contain issues outside the requested repair scope.
• Repair Evaluation:You will find our technicians inspect your device, discuss the repair method, and also approve it from you.
• Repair Time:Completion times may vary depending on device condition, repair complexity, and availability of required materials.
• Customer Approval:Repair work will only proceed after customer approval of the recommended service.
• Unclaimed Devices:Devices left at our location for an extended period after repair completion may be subject to storage charges or other handling procedures.

4. Payments, Pricing, and Warranty

• Payments: Payment is required when your device repair is completed or when you purchase a product or service. We accept all payment methods, including credit cards, cash, debit cards, and various authentic digital payment options.
• Taxes: Applicable sales taxes will be added to purchases and services according to Mississippi state requirements.
• Warranty Coverage:Warranty coverage depends on the service performed and the product purchased. Customers should contact Cellular Citi for specific warranty details related to their repair or purchase.
• Not Covered:Warranty coverage does not include:
  • Accidental damage after service.
  • Liquid or water damage.
  • Physical damage caused after repair.
  • Damage caused by misuse, drops, or unauthorized service attempts.
• Requirement: Customers must provide proof of service, such as a receipt or repair record, when requesting warranty assistance..

5. Intellectual Property and Site Use

This website and all materials available through it, including text, images, graphics, logos, designs, and other content, are the property of Cellular Citi and are protected under applicable copyright and trademark laws.

• Limited License: Visitors may view, download, or print website content for personal and non-commercial purposes only.
• User Submissions: By submitting reviews, comments, photos, or other content to Cellular Citi, you allow us to use and display that content for business-related purposes, including improving our services and showcasing customer experiences.

6. Limitation of Liability

Cellular Citi is not responsible for:

• Loss of personal data or information during repair service or restoring your device.
• Issues caused by existing internal damage or previously repaired components.
• Delays caused by shipping providers, unavailable materials, or circumstances outside our control.
• Problems resulting from incorrect customer information.
• Ownership disputes involving submitted devices.

Customers are responsible for ensuring their devices and information meet service requirements before submitting them for repair.

7. Privacy and Legal Compliance

Cellular Citi respects customer privacy and handles personal information according to our Privacy Policy.

We follow the laws that apply to customer communications and SMS messaging requirements.

Cellular Citi handles personal information carefully to keep it safe and secure.

8. Governing Law and Changes

These Terms and Conditions are governed by the applicable laws of the State of Mississippi.

Cellular Citi reserves the right to update or modify these Terms and Conditions at any time. The change made will become effective when it is published on the site.

Contact Us

Cellular Citi

Pascagoula:

• Location:1912 Denny Ave, Pascagoula, MS 39567, United States
• Phone: (228) 325-1055

Waveland:

• Location:454 US-90 H, Waveland, MS 39576, United States
• Phone:(228) 220-7072

• Main Office:(844) 899-8091